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Ancient Lore is based in the UK and supplies household / office / hotel / B&B supplies,
unusual gifts, home fragrances, toys, garden, and leisure items worldwide.

Shipping

Standard posting and packaging is based on the weight of the order
(grams) and will show in the order details before payment is required.
We ship to most of the countries in the world - and will add more as
reliable carriers become available.

Stock Levels

Our stock is updated daily and items will be removed from sale when
numbers are low. Should an item be out of stock we will let you know and
give you the opportunity to either cancel your order or ship the items
in stock with the out of stock one to follow when available (at no extra
cost to you of course)

Secure Ordering and Payment

We accept all major credit and debit cards via secure servers. Your
payment card details are not given to Ancient Lore and we cannot access
them via the payment processor who simply confirms to us that the
details supplied have been verified and the address is confirmed.

Chargebacks / Online Fraud

Unfortunately sometimes a payment processor will advise that not all the
details supplied match what is held on databases and that the order may
be a higher risk than normal.

When this is the case we may refund the order or process the order but
there will be a delay of 7-14 days before shipment to allow for any
notifications from card issuers. We regret the impact on genuine orders
but due to the high costs we incur in chargebacks and online fraud we
tend to err on the side of caution.

Returns

If you wish to return an item you must advise us within 14 days of
receiving the order and include a reason for the return. Once you have
notified us you should return the item within the next 14 days. Please
note that we do not cover postage costs and it is recommended that items
are returned via Recorded or tracked mail to ensure safe receipt. All
non-faulty returns must be in original condition and include all
original item packaging. Upon receipt the item will be checked and your
refund processed within 14 days.

We are an established business, have pride in our quality products and
aim to provide a happy purchase experience - we are happy to answer any
questions before, during and after sales - we can be reached at
ancientlore@cmcsupplies.com

These terms do not affect your statutory rights as a customer.
Last Updated: 16 Feb 2018 09:58:37 PST home  |  about  |  terms  |  contact
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